Operations · Operations
An order goes from the customer’s click to a closed book — statuses, finance, and complaints in one flow.
A sale isn’t done when the customer pays. A real platform takes the order to the end, the money to the records, and the complaint to a resolution — on time. Ours does that on its own.
Orders, finance and returns live in the same system as the catalog, so there is no copying between sales and the books.
Shopakt is a turnkey webshop we run for you. Setup, hosting, monitoring, security upgrades and modules are our job — you run sales, not the system. No servers to maintain, no add-ons to wire up yourself, and no extra charge for core e-commerce features.
The moment orders stop being tracked in someone’s head and a spreadsheet. If a customer calls for a status nobody knows, a complaint gets lost, or the books do not match the shop at month-end — the process has a gap that website copy will not fix.
The Operations module in Shopakt takes an order from the customer’s click to a closed book: delivery statuses, financial records, and complaints within the agreed deadline. A sale is not finished when it is paid — the platform closes the whole process with no gap between shop, money, and support.
From confirmation to delivery, statuses are visible to the team and tied to emails and stock.
Payments, documents, and records follow the sale without copying by hand into another tool.
Customer requests go through a defined process to resolution — they do not get lost in the inbox.
From cart to a closed line — no gap between sales and administration.
The team and the customer see where the order is; fewer “where is my shipment” calls.
Requests have a flow and a deadline; they do not sit in an unresolved inbox.
Orders and finance are in the Shopakt Standard package, from €155 per month. Order volume does not change the package price.
Orders
The full lifecycle — from receipt, through processing and dispatch, to delivery: order statuses and payment statuses are kept separately and precisely.
Statusi — odvojeno
Status porudžbine i status plaćanja nikad se ne mešaju.
Finance
A daily sales report by email — you wake up with yesterday’s numbers: orders, revenue, average cart.
Complaints
Complaints are where shops lose customers and get fines. That’s why our platform runs them like a lawyer.
Result: no missed deadline, no lost customer because of an ignored complaint, no inspection fine.
Answers about Finance, orders and complaints from Devizzo.